Terms and conditions

1. Scope

For all orders via our online shop, the following terms and conditions apply. Our online shop is aimed exclusively at consumers.
A consumer is any natural person who concludes a legal transaction for purposes that are predominantly neither their commercial nor their independent professional activity. Entrepreneur natural or is a person or a legal partnership that acts in the exercise of a commercial, independent professional activity when concluding one of its legal transactions.

2. Contractor contract

The purchase contract is concluded with KetoUp GmbH.

By placing the products in the online shop, we submit a binding offer to conclude the contract. You can initially place our products without obligation into the shopping basket and correct your entries at any time before submitting your binding order by using the corrective aids provided for this purpose in the order process. The contract is concluded by clicking on the order button to accept the offer via the goods contained in the shopping basket. Immediately after the order has been sent, you will receive a confirmation by e-mail.

3. Contract language, treaty text storage
The languages ​​available for the contract are German and English.

We save the contract text and send you the order data and our terms and conditions by e-mail. You can see the contract text in our customer login.

4. delivery terms

In addition to the stated product prices shipping costs may still apply. For further details on any applicable shipping costs, please refer to the offers.

We only deliver by shipping. Unfortunately, a self collection of the product is not possible.

5. pay

The following payment methods are available in our shop:

Credit card
By submitting the order you enter your credit card details. After your legitimacy as a legitimate cardholder, the payment transaction will automatically be completed and your card will be charged.

PayPal, PayPal Express
In the order process you will be redirected to the website of the online provider PayPal. In order to pay the invoice amount via PayPal, you must be registered there or first register, legitimize with your access data and confirm the payment order to us. After placing the order in the shop, we request PayPal to initiate the payment transaction.
The payment transaction will be carried out automatically by PayPal immediately thereafter. You'll get more information during the ordering process.

Immediately by Klarna
After placing the order, you will be redirected to the website of the online provider Sofort GmbH. In order to be able to pay the invoice amount via Sofort, you must have a bank account that has been activated for online banking, legitimize yourself and confirm the payment order to us. You'll get more information during the ordering process. The payment transaction will be immediately executed immediately and your account debited.

Apple Pay
To pay the invoice via Apple Pay, you must use the "Safari" browser, register with the Apple service provider, enable Apple Pay, authenticate with your credentials, and confirm the money order. The payment transaction will be carried out immediately after placing the order. You'll get more information during the ordering process.

Google Pay
To pay via Google Pay, you must be registered with the Google service provider, have Google Pay enabled, authenticate with your credentials, and confirm the money order. The payment transaction will be carried out immediately after placing the order. You'll get more information during the ordering process.

Purchase on account of Klarna
In collaboration with Klarna AB (www.klarna.de), Sveavägen 46, Stockholm, Sweden, we offer you the purchase of the invoice as a payment option.
Please note that Klarna Invoice is only available to consumers and that payment must be made to Klarna.
When buying on account with Klarna you always get the goods first and you always have a payment period of 14 days.
The complete terms and conditions for the invoice can be found here: https://cdn.klarna.com/1.0/shared/content/legal/terms/EID/de_de/invoice?fee=0 .

6. Retention of Title

The goods remain our property until full payment.

7. transport damage

If goods are delivered with obvious transport damage, please report such errors to the delivery company as soon as possible and contact us immediately. The non-compliance of a complaint or contact has no consequences for your statutory claims and their enforcement, in particular your warranty rights. However, they help us to assert our own claims against the freight carrier or the transport insurance.

8. Warranties

The statutory right of deficiency shall apply. Information about any applicable additional warranties and their exact terms can be found at the product and on special information pages in the onlineshop.

9. liability

We are always liable without limitation for claims due to damages caused by us, our legal representatives or vicarious agents

  • In case of injury to life, body or health,
  • In case of intentional or grossly negligent breach of duty,
  • , If agreed upon warranty promise, or
  • As long as the scope of the Product Liability Act is in force.

In the event of a breach of essential contractual obligations, which can only be carried out on the basis of the proper implementation of the contract, and which the contractual partner may regularly rely on (the liability of the contractual partner) by slight negligence of us, our legal representatives or vicarious agents, the liability shall depend on the foreseeable liability Damage that is typically expected to occur. Furthermore, claims for damages are excluded.

10. dispute settlement
The European Commission is providing a platform for online dispute resolution (OS) ready, which can be found here https://ec.europa.eu/consumers/odr/.
We are ready to take part in an extrajudicial conciliation procedure before a consumer sacking center.
The Federal Arbitration Center at the Center for Arbitration eV, Straßburger Straße 8, 77694 Kehl am Rhein, is responsible, www.universalschlichtungstelle.de.

11. youth protection
If your order includes goods the sale of which is subject to age restrictions, we will ensure that the customer has attained the required minimum age by using a reliable procedure that incorporates a personal identity and age check. The deliverer delivers the goods only after the age check and only to the customer personally.

General terms and conditions

1. Scope

The following T & Cs apply to all orders placed via our online shop. Our online shop is for consumers only.

2. Contractual partner, formation of contract

The purchase contract is concluded with KetoUp GmbH.

The display of products within the online shop constitutes a binding offer on our part to enter into a contract vis-à-vis the items. You may place our products in your basket without obligation and amend your entries at any time prior to submitting a binding order by using the correction facilities that are provided for this purpose and explained during the ordering process. The contract is formed by clicking on the order button which indicates your acceptance of our offer concerning the goods contained in your basket. Once you have sent your order you will immediately receive a confirmation via e-mail.

3. Contract language, saving of the contract text
The languages ​​available for concluding the contract are German and English.

We save the text of the contract and forward the order data and our T & Cs to you by e-mail. You may also view the text of the contract in our customer login area.

4. Delivery conditions

Delivery costs may be added to the product prices displayed. Further information on delivery costs, if applicable, are understood as individual product offers.

We only dispatch goods en route; Pick up by the customer is not possible.

5. Payment

The following payment methods are basically available in our online shop:

Credit Card
With the submission of the order, you provide your credit card details. After your identification as the legal cardholder, the payment transaction is automatically carried out and charged to your card.

PayPal, PayPal Express
During the ordering process you will be forwarded to PayPal's online website. To pay the invoice amount via PayPal, you must first register your account and confirm the payment instructions to us. PayPal to initiate the payment transaction.
Directly afterwards, the payment transaction is carried out automatically by PayPal. You want to receive additional information during the ordering process.

SOFORT Online Bank Transfer
After submitting the order, you will be forwarded to the online SOFORT GmbH website. In order to pay the invoice amount via SOFORT, you must be in possession of a bank account that is activated for participation in online banking, must identify yourself accordingly and confirm the payment instructions to us. You will receive additional information during the order process. The payment transaction will be carried out by SOFORT and debited to your account directly thereafter.

Apple Pay
In order to pay the invoice amount via Apple Pay, you have to use the "Safari" browser, be registered with the service provider Apple, must have activated the Apple Pay function, identify yourself with your access data and confirm the payment order. The payment transaction will be carried out directly after submitting your order. Further information can be found during the ordering process.

Google Pay
In order to pay the invoice amount via Google Pay, you have to be registered with the service provider Google, must have activated the Google Pay function, identify yourself with your access data and confirm the payment order. The payment transaction will be carried out directly after submitting your order. Further information can be found during the ordering process.

Purchase on account via Klarna
In cooperation with Klarna AB (www.klarna.de), Sveavägen 46, Stockholm, Sweden, we offer you purchase on account as a payment option. Please note that Klarna invoice is only available to consumers and that payment must be made to Klarna. When buying on account with Klarna you always receive the goods first and you always have a period of 14 days for payment. The complete terms and conditions for the purchase on account can be found here: https://cdn.klarna.com/1.0/shared/content/legal/terms/EID/de_de/invoice?fee=0.

6. Retention of title

The goods will remain our property until full payment is made.

7. Damage during delivery

If the goods are delivered with obvious damage during delivery, please report the defect to the carrier and notify us without delay. Failure to make a complaint does not affect your legal rights or the enforcement of such rights, notably your warranty rights. However, in doing so you help us to assert our own claims against the carrier or transport insurer.

8. Warranty and guarantees

We are under a legal duty to supply products that are in conformity with this contract.
For consumers, statutory warranty rights governed by the law of the country where the consumer has his habitual residence apply. Information on any additional guarantees and their conditions may apply.

9. liability

We shall in any case be liable without limitation for claims due to damage that have been caused by us, our legal representatives or legal agents

  • for injury to life, limb or health
  • for deliberate or grossly negligent breach of duty
  • for guarantee commitments, where agreed
  • towards consumer.

Except these cases, our civil law liability is limited to the foreseeable and direct damages at the time of contract conclusion.

10. Online dispute resolution
The European Commission provides a platform for online dispute resolution (ODR) which can be accessed at https://ec.europa.eu/consumers/odr/.
We are ready to participate in extra-judicial dispute settlement proceedings before a consumer dispute resolution body.
The competent body in this matter is: the federal universal arbitration board at the Center for Arbitration eV, Straßburger Straße 8, 77694 Kehl am Rhein, Germany www.universalschlichtungstelle.de.

11. Protection of Minors
In so far as your order is comprised of goods, whose sale is subject to age restrictions, through the use of a reliable procedure, including a personal identity and age check, we shall ensure that the purchaser has reached the required minimum age. The deliverer shall only hand over the goods after an age check and only to the purchaser in person.

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