FAQ

When will the parcels be sent?

 

The dispatch takes place from Monday to Thursday.
If you order by 13 p.m., it will be shipped the same day.

In addition, we also send orders with DHL Express on Saturdays.
If you order before 9 a.m. on a Saturday, it will be shipped on Saturday.

 

(On Friday we only send packages that do not contain fresh baked goods.)

 

When will my package arrive?

 

The parcels from DHL Standard will arrive at your place within 1-3 working days.


DHL Express parcels are delivered on the following working day.
(Packages that are sent on Saturday will therefore arrive on Monday.)

 

Which shipping service provider will my package be sent with?

  •  
  • We only send with DHL Standard and DHL Express.
  •  

How much are the shipping costs?

  •  
  • Germany:
    From 32 € we will send your package with the Standard Delivery Free shipping in Germany.

  • From 45 € we will send your package with the Express Shipping Free shipping in Germany.

    You can find more details on shipping costs (e.g. abroad) here.
  •  

What if I am not satisfied with the products?

  •  
  • If you are not satisfied, we will send you a replacement or refund the money - as you would like. Please send us an email to do this service@keto-up.de
  •  

Can I cancel or cancel my order?

  •  
  • As long as the order has not yet been sent, it can be revoked or canceled at any time.

    Orders containing fresh food (e.g. fresh baked goods) cannot be canceled.

    So you can only cancel orders that contain only non-perishable food.
  •  

How long can the baked goods be kept?

  •  
  • Since these are fresh baked goods, they have a shelf life of 5-7 days. You can find the exact information in the product description for each individual product.
  •  

Can I freeze the baked goods?

  •  
  • Yes this is not a problem.
  •  
  • A little tip: If you cut the baked goods into slices beforehand, you can always thaw them quickly in suitable portions.
  •  

Is there also sliced ​​bread?

  •  
  • Unfortunately, no.
  •  
  • If we cut it, the bread would only keep for a very short period of time and would quickly lose its freshness.
  •  

Isn't soy harmful?

  •  
  • No! There are no studies to support this. There are many rumors and a lot of false information being spread. We checked this carefully and found that there are no studies to confirm this.

    We know that other market participants have written texts that appear negative. However, the sources used (i.e. the studies) speak a clear language: No significant negative aspects could be found. On the contrary: soy has many positive effects. There is no way we can understand why soy is badly made.
  •  

Is soy good for the ketogenic diet?

  •  
  • Yes! We don't know any reason why soy shouldn't be suitable. It doesn't stop ketone body production. This has already been confirmed by thousands of customers. However, soy is critical to producing delicious baked goods. Many other market participants do without soy. However, no other market participant manages to produce bread that many people really like.
  •  
x