FAQ

FAQ

When will the parcels be sent?

 

Shipping takes place from Monday to Friday.
If you order by 11.45 p.m., it will be shipped the same day.

 

When will my package arrive?

 

The parcels from DHL Standard will arrive at your place within 1-3 working days.


DHL Express parcels are delivered on the following working day.

(DHL Express will not be delivered on Saturday)

 

Which shipping service provider will my package be sent with?

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  • We only send with DHL Standard and DHL Express.
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How much are the shipping costs?

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  • Germany:
    From 49 € we send your package with the Standard Delivery Free shipping in Germany.

  • Express shipping costs €9,99.

    You can find more details on shipping costs (e.g. abroad) here.
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What if I am not satisfied with the products?

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  • If you are not satisfied, we will send you a replacement or refund the money - as you would like. Please send us an email to do this service@keto-up.de
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Can I cancel or cancel my order?

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  • Yes, that is possible.
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Isn't soy harmful?

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  • No! There are no studies to support this. There are many rumors and a lot of false information being spread. We checked this carefully and found that there are no studies to confirm this.

    We know that other market participants have written texts that appear negative. However, the sources used (i.e. the studies) speak a clear language: No significant negative aspects could be found. On the contrary: soy has many positive effects. There is no way we can understand why soy is badly made.
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Is soy good for the ketogenic diet?

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  • Yes! We don't know any reason why soy shouldn't be suitable. It doesn't stop ketone body production. This has already been confirmed by thousands of customers. However, soy is critical to producing delicious baked goods. Many other market participants do without soy. However, no other market participant manages to produce bread that many people really like.
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