Payment, shipping and cancellation

The following conditions apply:

Shipping policy

We deliver within Germany, Austria, Denmark, Spain, Greece, Luxembourg, Belgium, France, Great Britain, Poland, Portugal, Italy, Croatia, Cyprus, Hungary, Slovenia, Switzerland and the Netherlands.

Shipping costs for Germany (including statutory VAT):

  from 0,00 € order value from 32,00 € order value
DHL standard shipping 4,99€
€ 0,00 free shipping

 

 
from 4,00 € order value
from 32,00 € order value
from 45,00 € order value
DHL express delivery
7,99€
3,99€

€ 0,00 free shipping

 

Shipping costs for Austria, Denmark and France (including statutory VAT):

from 0,00 € order value from 40,00 € order value
from 70,00 € order value
Economy shipping 9,99 4,99€ € 0,00 free shipping
Express Shipping 15,99€ 12,99€ 12,99€

 Attention: Economy shipping is only available from Monday to Wednesday. Delivery takes place within two working days.

Shipping costs for Netherlands, Belgium and Luxembourg (including statutory VAT):

from 0,00 € order value
from 40,00 € order value
Standard Delivery -
Express Shipping 15,99€ 12,99€

 

Shipping costs for Greece, Spain, Croatia, Italy, United Kingdom, Poland, Portugal, Ireland, Hungary, Cyprus and Slovenia (including statutory VAT):

from 0,00 € order value
Standard Delivery -
Express Shipping 20,99€

 

Shipping costs for Switzerland (including statutory VAT):

from 0,00 € order value
Standard Delivery -
Express Shipping 25,99€

 

Please note for deliveries to Switzerland and Great Britain: Additional costs, such as customs clearance of the goods, are not taken over and must be borne by the customer.

Delivery times

Monday - Thursday:

Any order placed before 13 p.m. will be shipped the same day. Orders placed after 00:13 p.m. will be shipped the next day.

Express delivery on Saturday:

Orders placed between 13:00 p.m. Thursday and 8:59 a.m. on Saturday, for which express shipping has been selected, will be shipped on Saturday. 

Deliveries that do not contain fresh baked goods will be sent on Friday.

Unless another deadline is specified in the respective offer, the goods will be delivered in Germany (Germany) with standard shipping within 1 - 3 working days and with express delivery within 1 working day after the goods have left our warehouse. 

Unless otherwise specified in the respective offer, the goods are delivered to other European countries with express delivery within 1 - 2 working days after conclusion of the contract (if advance payment has been agreed after the time of your payment instruction).

Please note that no delivery will be made on Saturdays, Sundays or public holidays.

Pick-up in Gifhorn

Rules for orders placed before 13.00 p.m.:
The goods can be picked up on the same day between 15.00 p.m. and 16.00 p.m. or on the next working day (Monday - Friday) between 7 a.m. and 16 p.m.

Regulation for orders placed after 13.00 p.m.:
The goods can be delivered on the next working day between 15 p.m. and 16 p.m. or the following working day (Monday - Friday) be picked up between 7 a.m. and 16 p.m.

Collection on Saturday is only possible by arrangement.

Pick up address:
KetoUp GmbH, Eyßelheideweg 12a, 38518 Gifhorn.

Please ring the bell for "goods acceptance".

 

You have the following payment options for a one-time purchase:

- Credit card

- Instant bank transfer

- PayPal

- Purchase on account (with Klarna)

- Google Pay

- Apple Pay

- eps transfer

- ideal

- Bancontact

Our bank connection:

Name: KetoUp GmbH
IBAN: DE24 2505 0180 0910 4089 80
BIC: SPKHDE2H (Sparkasse Hannover)

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