Shipping times around Reformation Day (week 44)

From Monday to Wednesday we send all orders that we receive by 13 p.m. as usual.

On Thursday, October 29.10.2020st, XNUMX express orders only sent.

On Friday, October 30.10.2020nd, XNUMX we will only send packages that no fresh baked goods included.

On Saturday, October 31.10.2020rd, XNUMX none Packages sent.

From Monday, October 02.11.2020th, XNUMX we will be shipping again as usual.

Payment, shipping and cancellation

The following conditions apply:

Shipping policy

We deliver within Germany, Austria, Denmark, Spain, Greece, Luxembourg, Belgium, France, Great Britain, Poland, Italy, Croatia, Switzerland and the Netherlands.

Shipping costs for Germany (including statutory VAT):

from 0,00 € order value from 29,00 € order value
DHL standard shipping 4,99€
€ 0,00 free shipping

from 4,00 € order value
from 29,00 € order value
from 40,00 € order value
DHL express delivery

€ 0,00 free shipping

Shipping costs for Austria, the Netherlands, Denmark, Belgium, France and Luxembourg (including statutory VAT):

from 0,00 € order value
from 40,00 € order value
Standard Delivery -
Express Shipping 15,99€ 12,99€

Shipping costs for Greece, Croatia, Great Britain, Poland, Italy and Spain (including statutory VAT):

from 0,00 € order value
Standard Delivery -
Express Shipping 20,99€

Shipping costs for Switzerland (including statutory VAT):

from 0,00 € order value
Standard Delivery -
Express Shipping 25,99€

Please note for deliveries to Switzerland: Additional costs, such as customs clearance of the goods, are not taken over and must be borne by the customer.

Delivery times

Monday - Thursday:

Any order placed before 13 p.m. will be shipped the same day. Orders placed after 00:13 p.m. will be shipped the next day.

Express delivery on Saturday:

Orders placed between 13:00 p.m. Thursday and 8:59 a.m. on Saturday, for which express shipping has been selected, will be shipped on Saturday.

Deliveries that do not contain fresh baked goods will be sent on Friday.

Unless otherwise specified in the respective offer, the goods will be delivered domestically (Germany) with standard shipping within 1 - 3 working days and with express delivery within 1 working day after the goods have left our warehouse.

Unless otherwise specified in the respective offer, the goods are delivered to other European countries with express delivery within 1 - 2 working days after the conclusion of the contract (with an agreed advance payment after the time of your payment instruction).

Please note that no delivery will be made on Saturdays, Sundays or public holidays.

You have the following payment options for a one-time purchase:

- Credit card

- Instant bank transfer

- PayPal

- Purchase on account (with Klarna)

- Google Pay

- Apple Pay

- eps transfer

- ideal

- Bancontact

Our bank connection:

Name: Life Foodstuff GmbH
IBAN: DE24 2505 0180 0910 4089 80
BIC: SPKHDE2H (Sparkasse Hannover)

Refund Policy

Right of rescission

You have the right to withdraw within fourteen days without giving a reason this contract.

The revocation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has or has taken possession of the last goods.

In order to exercise your right of withdrawal, you must inform us (KetoUp GmbH, Eyßelheideweg 12a, 38518 Gifhorn,, telephone: 053762019980) by means of a clear declaration (e.g. a letter sent by post, fax or e- Mail) of your decision to withdraw from this contract. You can use the attached model withdrawal form for this purpose, but this is not mandatory.

To meet the withdrawal deadline, it is important that you send your communication concerning the right of withdrawal before the withdrawal period has expired.

Effects of cancellation

If you withdraw from this contract, we will reimburse all payments we have received from you, including the costs of supply (with the exception of the additional costs arising from the fact that you have chosen a type of delivery other than that offered by us, cheapest Standard have), and repay immediately latest within fourteen days from the date on which the notification has been received about your cancellation of this contract with us. For this repayment, we use the same method of payment that you used in the original transaction, unless you explicitly agreed otherwise; in any case you will be charged fees for this repayment. We may withhold reimbursement until we have received the returned goods back, or until you have demonstrated that you have returned the goods, whichever is the earlier.

You must return the goods to us immediately or in any case no later than fourteen days from the date on which you inform us of the revocation of this contract. The deadline is respected if you send the goods before the end of the deadline of 14 days. We bear the cost of returning the goods. They shall only be liable for any loss in value of the goods if this loss in value is attributable to a handling which is not necessary for the purpose of checking the quality, characteristics and functioning of the goods.

    The right of revocation does not exist in the following contracts:
  • Contracts for the delivery of goods that can spoil quickly or whose expiration date would quickly be exceeded.

Model Withdrawal Form

(If you want to cancel the contract, please fill out this form and send it back.)

- To KetoUp GmbH, Eyßelheideweg 12a, 38518 Gifhorn,

- Hereby give notice (s) I / We (*) withdraw from my / our (*) contract entered into for the purchase of the following products (*) / provision of the following services (*)

- Ordered on (*) / received on (*)

- Name / consumer (s)

- Address of the / consumer (s)

- Signature of / consumer (s) (only with message on paper)

- date

(*) Delete where inapplicable.