Shipping and payment terms

Payment, shipping and cancellation

The following conditions apply: 

 

Shipping policy

We deliver within Germany, Austria and Luxembourg.

 

Shipping costs for Germany (including statutory VAT):

  from €0,00 order value from €49,00 order value
DHL standard shipping 4,99 €
€0,00 free shipping

 

 
from 0,00 € order value

DHL express delivery

€9,99

 

 

Shipping costs for Austria (including statutory VAT):

from 0,00 € order value from €49,00 order value
DHL express delivery 9,99 € 4,99 €

 

 

Shipping costs for Luxembourg (including statutory VAT):

from €0,00 order value from €49,00 order value
DHL express delivery 9,99 € 4,99 €

 

 

Delivery times

Monday - Friday:

Any order placed by 14:00 a.m. will be shipped the same day. Orders placed after 14:00 am will be shipped the following shipping day.

Saturday

Any order placed before 08:00 a.m. will be sent the same day. Orders placed after 08:00 a.m. will be dispatched on the following shipping day (usually Monday).

 

Unless another deadline is specified in the respective offer, the goods will be delivered in Germany (Germany) with standard shipping within 1 - 3 working days and with express delivery within 1 working day after the goods have left our warehouse. 

Unless otherwise specified in the respective offer, the goods are delivered to other European countries with express delivery within 1 - 2 working days after conclusion of the contract (if advance payment has been agreed after the time of your payment instruction).

 

Please note that there is no delivery on Sundays and public holidays. 

 

You have the following payment options for a one-time purchase:

- Credit card

- Instant bank transfer

- PayPal

- Purchase on account (with Klarna)

- Google Pay

- Apple Pay

- eps transfer

- ideal

- Bancontact

 

Our bank connection:

Name: KetoUp GmbH
IBAN: DE24 2505 0180 0910 4089 80
BIC: SPKHDE2H (Sparkasse Hanover)


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